REFUND POLICY
REFUND POLICY - THE BASICS
1. Refund Eligibility
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Refunds are only available for unopened products returned within 30 days of the purchase date.
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Products must be returned in their original, unopened packaging and in resalable condition.
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Any signs of wear, damage, or tampering will void the refund.
2. Refund Process
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To initiate a refund, please contact our customer support team within 30 days of purchase.
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Provide your order number and reason for return.
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We will provide you with return instructions.
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Upon receipt of the returned product in accordance with our policy, we will process a refund for the full purchase price, minus the cost of return shipping.
3. Restocking Fees
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No restocking fees will be applied to returns that meet all eligibility criteria.
4. Damaged or Defective Products
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If the product you received is damaged or defective, please contact us immediately.
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We will provide instructions for returning the product and will process a full refund or replacement.
5. Shipping Costs
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The customer is responsible for return shipping costs, unless the product was damaged or defective during shipping.
6. Refunds and Exchanges
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Refunds will be issued to the original method of payment.
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Exchanges are subject to availability.
Please note:
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This refund policy is subject to change.
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Any exceptions to this policy will be determined at our sole discretion.