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REFUND POLICY

REFUND POLICY - THE BASICS

1. Refund Eligibility

  • Refunds are only available for unopened products returned within 30 days of the purchase date.

  • Products must be returned in their original, unopened packaging and in resalable condition.

  • Any signs of wear, damage, or tampering will void the refund.

 

2. Refund Process

  • To initiate a refund, please contact our customer support team within 30 days of purchase.

  • Provide your order number and reason for return.

  • We will provide you with return instructions.

  • Upon receipt of the returned product in accordance with our policy, we will process a refund for the full purchase price, minus the cost of return shipping.

 

3. Restocking Fees

  • No restocking fees will be applied to returns that meet all eligibility criteria.

 

4. Damaged or Defective Products

  • If the product you received is damaged or defective, please contact us immediately.

  • We will provide instructions for returning the product and will process a full refund or replacement.

5. Shipping Costs

  • The customer is responsible for return shipping costs, unless the product was damaged or defective during shipping.

 

6. Refunds and Exchanges

  • Refunds will be issued to the original method of payment.

  • Exchanges are subject to availability.

 

Please note:

  • This refund policy is subject to change.

  • Any exceptions to this policy will be determined at our sole discretion.

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